Front Office Manager - Luxury Island Resort (JSK Mantanani Island Resort)

Join JSK Mantanani Island Resort, a premier luxury destination under the JSK Group of Companies, as a Front Office Manager in the stunning Badung region of Bali. This is a rare opportunity to lead a world-class hospitality team in one of Southeast Asia's most sought-after destinations. As the Front Office Manager, you'll be the backbone of our resort's guest experience, ensuring every stay is memorable and seamless.

Imagine waking up to the sound of waves and stepping into a resort that blends modern luxury with Balinese hospitality. You'll be responsible for managing the front desk operations, coordinating with housekeeping, dining, and other departments to deliver exceptional service. This role is perfect for a seasoned professional looking to make a significant impact in the hospitality industry.

If you're passionate about hospitality and eager to elevate guest experiences to new heights, we invite you to apply for this exciting opportunity at JSK Mantanani Island Resort. Come be part of a team that redefines luxury hospitality in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest services.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Handle guest inquiries and resolve issues promptly and professionally.
• Monitor and maintain the resort's guest satisfaction metrics.
• Lead and mentor the front office team, fostering a culture of excellence.
• Ensure compliance with resort policies and procedures.
• Manage guest reservations and room assignments.
• Oversee the maintenance and cleanliness of the front office area.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years of experience in front office management in luxury hospitality.
• Proven track record of delivering exceptional guest services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with PMS (Property Management System) such as Opera, Siriuss, or similar.
• Ability to work in a fast-paced, high-pressure environment.

🛠️ Keahlian

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